Returns and Refunds Policy
The provision of goods and services by Ididit for Earth is subject to availability. In cases of unavailability, Ididit for Earth will contact you with options. An order can be cancelled if payment has not been made yet for the
order by the customer or before the order has been dispatched by Ididit for Earth. For interprovincial courier we use plastic jars.
If a product is damaged or broken when you receive it, you must inform Ididit for Earth within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.
If you receive the wrong product, you must contact Ididit for Earth within one working day. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Disclaimer
We are not medical doctors. We do not diagnose illness or prescribe pharmaceuticals. We are traditional herbs consultants. Our products have not yet been evaluated by SAHPRA for quality, safety or intended use.